We are faced with problems and issues everyday in our work. To solve these problems and move forward we need Problem Solving Skills, Problem Solving Processes and Problem Solving Tools and Techniques.
In most cases, problem solving has more chance of long term success when a structured and considered approach is used.
Problem solving in this way involves going through a set of key stages with 'gates' that allow you to move from one stage to another.
The processes are designed to use facts, not opinions and aim to identify and implement solutions that target the root causes of problems, rather than inefficiently spending resources on their symptoms.
To be effective problem solving will involve both Creative and Critical Thinking techniques.
Each stage in the problem solving process uses a number of tools and techniques. These tools and techniques can also be used as part of project and programme implementation as well as adding structure to problem solving processes when you are working with your own team.
Use these Problem Solving Skills, Problem Solving Tools and Techniques as a checklist when going through each stage. Alternatively learn to use them independently when they can help with issues and opportunities you face at work.
To help you pull these various problem solving tools and techniques together, iWise2 presents a structured problem solving process called IMAGIINETM.
IMAGIINETM is a step by step problem solving process taking you from the mission, goals and objectives through the As - Is position to root case analysis and creative design and implementing the solution.
IMAGIINETM provides a structured road map and process for problem solving that allows you to deploy various tools and techniques as required within each step.
Use this large range of tools and techniques to improve your change management and leadership success.
iWise2 problem solving topics include:
Planning and Execution
Root Cause Analysis
Identifying Root Causes
Cause and Effect Statistics
Basic Tools Cause and Effect Statistics
Advanced Tools - Cause and Effect Statistics
- Analysis of Variance (ANOVA)
- Chi-squared Test
- Design of Experiments (DOE)
- Hypothesis Testing
- Types of Hypothesis Tests
- Tukey's pairwise comparison
- Two-way ANOVA
Regression Analysis Overview
- Multiple Regression Analysis
- Simple or Linear Regression Analysis
- Residual Analysis