Business Process Reengineering(BPR) was one of the first major change management approaches to use the word ‘process’. A process view is key to other major change methodologies such as Total Quality Management (TQM) and Lean Six Sigma.
Yet, our organisations are still structured vertically with a functional hierarchies and our careers progress upwards through them. In many cases change is instigated by an individual function looking at its own problems and opportunities.
Strong Problem Solving Skills and knowledge of Problem Solving Techniques are becoming increasingly important so that we can help our organisations improve their competitiveness and adapt quickly to changing customer and marketplace demands.
These pressures create so many problems to solve at work and of course, they all need to be solved yesterday!