Simple Tools and Techniques for Listening to Your Customer Learning Stream

Basic tools for listening to your customers

Map the needs of your customers

Conduct simple tests

Know the basic methods

Take the course!

How to Motivate Yourself

Select 'Take Course' at the top of this page to start the course.

 

Start the course with the topic marked 'Begin'.

 

Review the course

Review your progress from this page at any time by returning to this page and selecting 'Review Course' at the top of this page.

If you have already completed the course the 'Review Course' option will be shown at the top of the page.

 

Navigation

When in a Library topic that forms part of a course select:

the 'Back to Course' link to return to the course topics and resources listing or:

navigate throught the course using the next and previous links in the 'This topic is part of a Course', navigation box on the left hand side of each topic page.

Tracking your course progress

You can track your learning stream or course progress by returning to the course home page.

Each topic, Quiz, article or Test in the course will indicate whether you have taken/read the topic or have yet to complete it.

The course leads you through topics in order.

If you have previously read/taken a topic/test etc then, when you arrive at that topic, in its proper order, the topic will show 'complete' and not require you to underatke the item again.

The course will indicate where you can start or pick up the trail of learning by indicating where you should 'Begin'.

The course will indicate when all items required are completed.

 

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